Click 'n' Collect

No more postage heartache! With FREE Click 'n' Collect now available at UQ Shop you can browse from the couch & pick up in-store on a day of your choice!



What is Click 'n' Collect?

Click ‘n’ Collect is the process of buying something online and arranging to collect it in-store instead of having it posted to your address, meaning you don’t have to pay for postage.

How do I select this option?

During check out, select ‘Store Pickup’ and follow the prompts. You will be asked to nominate a date, time and store location (St Lucia or Gatton) to collect your purchase.

Please note that if you show up before the time and date you selected, your order will not be ready for collection.

I live in Gatton, can I use this option?


Our friends at UQ Sport will be facilitating collections from the Gatton Campus. You can collect this order from:

UQ Sport Fitness and Aquatic Centre
The University of Queensland,
Building 8145, Inner Ring Rd,
Gatton, Qld 4343

Please note, you must select this location during check out. Gatton deliveries take longer than those to St Lucia.

When can I collect my order?

UQ Shop (St Lucia)
Student Union Complex
St Lucia, 4067
Collection available Tuesday – Friday, 11am – 3pm

UQ Sport Fitness and Aquatic Centre (Gatton)
The University of Queensland,
Building 8145, Inner Ring Rd,
Gatton, Qld 4343
Collection available Tuesday – Friday, 9am – 5pm

Can someone else collect my order?

It is the preference of UQ Shop that you collect your own order. To do so, you must show a copy of your order confirmation.

In the event that you cannot get to the store, someone else can collect it for you, however you must be sure to provide them with a copy of your order confirmation so that our staff can sight it on collection

We strongly recommend that you do not share your order confirmation with anyone except for the person you authorise to collect your order.

UQ Shop does not take any responsibility for lost, stolen or damaged items once collected in store.

Can I nominate a day in future to collect my item?

Yes. You can nominate to collect your item from 24hrs to 10 days in advance from the time of payment.

Note this is 72hrs – 10 Days for Gatton.

Why can’t I nominate the next day?

In-store pickup is not available on weekends or within 24hrs (72 for Gatton) from time of purchase.

I’m running late, what can I do?

If you are unable to collect your order at the nominated time, you must contact UQ Shop on and arrange another time to collect your order.

If you do not arrange another time to collect your order after 2hrs, your order will be removed and stored at our off-site warehouse.

If your order is not collected within another 9 days, items will be refunded and the order will be cancelled.