Privacy Policy

UQ Shop Privacy Policy

Effective date: 26/02/2026
Last updated: 26/02/2026

This Privacy Policy explains how UQ Shop (“we”, “us”, “our”) collects, uses, stores and discloses personal information when you visit our website, purchase products, contact us, or subscribe to marketing communications.

1. What personal information we collect

Information you provide to us
We may collect personal information you provide when you:

  • place an order or make a purchase
  • create an account (if available)
  • subscribe to marketing communications
  • enter a competition, promotion or survey
  • contact us or request support

This may include your:

  • name
  • email address
  • phone number
  • delivery and billing address
  • order details and purchase history
  • messages and correspondence with us

Information collected automatically
When you use our website, we may automatically collect information such as:

  • IP address
  • browser type and device information
  • pages viewed, links clicked and time spent on pages
  • approximate location (derived from IP address)

This information helps us operate the website, improve performance, enhance user experience and support security and fraud prevention.

2. How we use your personal information

We may use personal information to:

  • process and fulfil orders (including delivery)
  • provide customer service and returns
  • communicate with you about your order and account
  • operate, maintain and improve our website and services
  • detect and prevent fraud and other security issues
  • comply with legal and regulatory obligations
  • send marketing communications where you have opted in (or where otherwise permitted)

3. Marketing communications and your choices

If you opt in, we may send you emails about UQ Shop, new products, promotions and updates.

You can unsubscribe at any time by using the unsubscribe link in our emails.

4. When we disclose personal information

We may disclose personal information:

  • to service providers who help us operate the store and deliver services (e.g., e-commerce platform providers, payment processors, delivery and fulfilment partners, IT and security providers, analytics and email service providers)
  • where required or authorised by law
  • to protect the rights, property or safety of our customers, our business or others

We do not sell your personal information.

5. Shopify and payments

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to sell products online. Your personal information may be stored and processed through Shopify and related services to operate the store (such as checkout, order management and store administration).

Payments
Payments are processed by payment providers. We do not store full payment card details. Payment information is handled by payment processors in accordance with applicable security standards (including PCI-DSS).

6. Overseas disclosures

Some of our service providers (including technology and platform providers) may store or process personal information outside Australia. Where this occurs, your information may be subject to the laws of the country where it is held.

7. Cookies and analytics

We use cookies and similar technologies to:

  • enable essential website functions (such as cart and checkout)
  • remember preferences
  • measure and improve website performance
  • understand how visitors use our website

You can manage cookies via your browser settings. If you disable cookies, parts of the website may not function properly.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

9. Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you, or make a privacy complaint by contacting us:

Privacy Contact
Email: hello@uqshop.com.au
Mail: UQ Shop, Student Union Complex, The University of Queensland, St Lucia QLD 4067, Australia

We will respond within a reasonable timeframe.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes take effect when posted on our website. We encourage you to review this page periodically.